Refund Policy

At Crown, we want you to be confident about your purchase. If you have a problem with an order, please contact us through the Contact page and include your order number and a description of the issue.

Physical products

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Please include clear photos where relevant so we can review the issue and explain the available options. Do not send an item back before contacting us for instructions.

Digital products

If you cannot access or use a digital product you purchased, contact us with your order number and a description of the problem. We will review your request and help with access or advise you of the available resolution.

Order cancellations

If you need to cancel an order, contact us as soon as possible. Whether cancellation is possible depends on the order's status and the type of product.

Refund requests

We review refund requests based on the circumstances of the order and applicable law. If a refund is approved, we will explain the next steps and how it will be issued. Payment providers may take additional time to process refunds.

Contact us

For returns, cancellations, or refund questions, please use the Contact page on our store. Keep your order number handy so we can help you faster.